Cancellation & Refund Policy

About This Policy

HEDGE understands that travel arrangements may sometimes need to change. This Cancellation & Refund Policy provides clear guidance on when guests can request cancellation, how refunds are calculated and when approved refunds are processed.

All cancellation requests must be submitted through official HEDGE communication channels with sufficient booking information to allow the accommodation details to be reviewed.

Cancellation Refund Levels

Refund Calculation Details

Refund amounts are calculated according to the time between the cancellation request date and the confirmed arrival date.

• Cancellation received 5 or more calendar days before arrival: eligible for a 100% refund of the accommodation amount paid.
• Cancellation received 3–4 calendar days before arrival: eligible for an 80% refund of the accommodation amount paid.
• Cancellation received 1–2 calendar days before arrival: eligible for a 40% refund of the accommodation amount paid.
• Cancellation received on the arrival date or after check-in: no refund will normally be available.

Cancellations That Can Be Accepted

Guests may request cancellation in situations including:

• Changes to personal travel arrangements submitted before the applicable cancellation deadline.
• Requests made with sufficient notice before the planned arrival date.
• Requests where booking information can be verified by HEDGE.
• Changes caused by personal schedule adjustments before arrival.

Cancellations That Cannot Be Refunded

A refund may not be available in the following situations:

• The guest does not arrive on the confirmed arrival date without prior notice.
• Cancellation is requested after arrival or after accommodation use has started.
• Incorrect booking information provided by the guest affects the accommodation arrangement.
• The guest decides not to continue the stay after check-in.
• The cancellation request is outside the applicable refund period.

Refund Processing Time

Once a refund has been approved by HEDGE, processing will begin through the original payment arrangement.

• Refund processing normally begins within 5 business days after approval.
• After processing begins, the receiving time may vary depending on the payment provider and account processing speed.
• Guests should allow up to 10 business days after processing confirmation for the refund to appear.

Changes To Booking Dates

Guests who need to change their accommodation dates should contact HEDGE as early as possible.

• Date changes depend on availability at the selected property.
• A change request does not guarantee the same room type or original availability.
• Updated arrangements will be confirmed after review.

Disclaimer

HEDGE provides accommodation information based on available property details at the time of enquiry. While we aim to keep information accurate, accommodation availability and facilities may vary between different locations.

• Refund decisions are based on the confirmed booking information and cancellation timing.
• Guests are responsible for checking booking details before confirming arrangements.
• HEDGE is not responsible for changes caused by incorrect information supplied by guests.
• Property availability may affect alternative accommodation arrangements.

Company Information