Frequently Asked Questions

You can submit an enquiry through the contact page with your preferred dates, number of guests and any accommodation requirements. Our team will review the information and provide suitable options based on availability.

Booking requests should be submitted at least one day before the planned arrival date. Same-day requests cannot be accepted because accommodation details need to be reviewed and confirmed before arrangements are completed.

Guests should provide basic details including preferred dates, number of guests, preferred room type and any specific requirements. Providing accurate information helps us review suitable accommodation options more efficiently.

An enquiry does not automatically confirm a booking. Confirmation takes place after accommodation details, availability and arrangements have been reviewed and agreed through official communication.

If you need to update your dates, guest numbers or accommodation preferences, please contact us as soon as possible. Changes depend on availability and will be reviewed individually.

Included features depend on the selected accommodation option. Standard arrangements may include prepared rooms, bedding, towels and guest information. Available facilities can vary between properties.

Payment arrangements are confirmed after accommodation requirements have been reviewed. Guests will receive relevant payment information and booking instructions through official communication channels after details are agreed.

Cancellation requests can be submitted before the planned arrival date. Refund eligibility depends on the cancellation timing and the applicable cancellation terms provided before confirmation.

If you need additional information about accommodation options or booking arrangements, please contact our team with your enquiry details and we will assist with the next steps.